Welcome to the Charter Qualified Contract Installer (QCI) Program

This program offers you:

  1. An assessment to confirm your ability to perform quality VoIP installations as a Charter contractor.
  2. An effective and entertaining online training program to provide you with the skills and knowledge you need to successfully pass the assessment.

Why this is important to you:

All Charter VoIP installation contractors are encouraged and may be required to take and pass this computer assessment as a precondition of work. 
If you pass this assessment, you will be awarded an electronic certificate as proof of your ability to perform quality installations. 
If you do not pass this assessment, you are encouraged to complete the Jones/NCTI IP Voice course explained below. 

The Qualification Exam -  The IP Voice qualification program is on hold per Charter Communications. Updated information will be available soon.

More about the IP Voice program:

This program is based on the Jones/NCTI e-learning course called “IP Voice” covering the latest in VoIP technology and practices. The IP Voice course uses full-motion video, animation and a unique iterative learning technology called VALT (Verified Accelerated Learning Technique - VALT) to ensure mastery of the key concepts taught in the course.

This program has the following features: 

  1. VoIP relevant content.
  2. Job aides and printable materials for future study and reference.
  3. Lesson assessments to assist in the review and learning process.