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Jones/NCTI Home Page

About Jones/NCTI Overview

Call Center Roundtables

Customer Testimonials

Corporate Capabilities Brochure (PDF)

Jones/NCTI Products Overview

Technical Courses

• Quick Start Installer

• Customer Service for Technicians

• Techsellence

• Broadband Digital Installer

• Broadband Digital Installer - online version

• Troubleshooting Advanced Services

• Computer and Broadband Modems

• Installer Technician

• Service Technician

• Return Path Operations - online version

• Systems Technician

• Fiber Installation and Activation

• Fiber Testing and Maintenance

• Advanced Technician

• Broadband HFC Network Testing and Measurements

• Intro to Networking: Home & Peer-to-Peer Networks

• Introduction to Networking: Wide Area Networks

• Introduction to Networking: Local Area Networks

• Internetworking with TCP/IP

• Understanding Voice and Data Networks

• Exploring Wireless Technologies

• Quick Start Installer

Customer Management and Support Courses

• Fundamental Selling Skills

• Selling Against DBS Providers

• Selling Against DSL Providers

• Selling Digital Cable

• Selling Digital Voice Services

• Selling High-Definition Television

• Selling High-Speed Internet

• Selling Personal Video Recorder

• Selling Video On Demand

• Excellence in Customer Service

• Cable Network Overview

• Delivering Cable Services

• Digital Voice Customer Care: Overview

• Basic Broadband Troubleshooting

• Basic Broadband Troubleshooting Minicourse

• High-Speed Data Customer Service

• High-Speed Data Customer Service - online version

• Advanced High-Speed Data Customer Service

• Operations Center Technical Support I

• Operations Center Technical Support II

• Operations Center Technical Support III

Safety and Human Resources Courses

• General Safety

• How to Enroll

General Education Courses

• Course Policies (All)

• Computer Keyboarding

• Introduction to PC Applications

• Stress Management

• Business Communications Skills

• Effective Supervision

• Introduction to Business

• Introduction to Marketing

• Principles of Management

• Business Law

Jones/NCTI Product Demos & Evaluations

• AcSELLeration Series™

• LogiCALL Decision Tools Demo

• Digital Voice Customer Care Demo

• IP Voice Demo

• Installing SMB Telecom Service Evaluation

• Return Path Operations Evaluation (Spanish version)

Jones/NCTI Consulting Services Overview

Jones/NCTI Education Overview

University Program

• Degrees and Certificates

• Graducation and Graduates

• Student Records and Access

• Important Information

• Student FAQs

• Enroll Now!

• Forms and Applications

Master Technician Program

• Jones/NCTI Courses Required

• Do You Qualify?

• How Jones/NCTI Recognizes Master Technician

• Master Tech Apparel Catalog

• Master Tech FAQs

• Partnership FAQs

• SCTE's Certification Web Page

• SCTE's Membership Web Page

Contact Us Overview

• Request Information

• Ask Customer Care

• Ask An Instructor

Jones/NCTI Online

• Jones/NCTI Online Overview

• Student Records and Lesson Exams Login

• Final Exams Online Login

• Safety and Human Resources Courses Login

• Arapahoe Community College Courses Login

• AcSELLeration Series Login

• Final Exam Reference Guide