University Program: Degrees and Certificates
Cable technicians and technical managers can earn
fully accredited college degrees tailored to their profession while advancing
their careers. Graduates will possess an unsurpassed level of technical,
supervisory, management, and business skill specific to the broadband
industry, all with the added rewards that come with having a college degree.
Courses in the first three certificates may be applied to the Associate
of General Studies (AGS) in Broadband Technical Management.
This degree allows customer management and support,
technical, operations, and administrative professionals to build job-specific
degrees to suit their career choices. To begin, the student completes
an Jones/NCTI certificate of choice and combines it with electives to earn at
least 27 credit hours. The remaining credit hours come from general requirement
courses. The result is a unique degree combining job-specific expertise
in the broadband industry and general business knowledge.
Increasingly, digitized voice and video are joining data for
transport over networks of all sizes. Technicians must have a comprehensive understanding
of protocols such as TCP/IP, network architectures, network design and planning, and other
such skills. Demonstrated knowledge of these concepts is necessary for technicians who
work in broadband telecommunications and IT fields. This certificate prepares the
technician to understand digital voice and video and various forms of data transport
over networks.
There are more customer premise technicians in the cable industry
than any other classification and the job complexity of these individuals has increased
exponentially as new technologies have migrated into customer premise equipment. This
certificate combines curricula needed to address the expanded role and required
professionalism of this individual. Students will be qualified to install, maintain,
and troubleshoot analog and digital services in the drop network from the distribution
tap to the termination device at the customer's premises.
Student completing this certificate will be among the elite in the
broadband industry, well-suited to manage those who build and maintain cable plant, install,
repair and service cable modems, telephony, and digital video in broadband networks. Holders
of this certificate can expect to work as managers of field service technicians, bandwidth
access technicians, head-end technicians, NOC technicians or customer service or sales
representatives.
Technological advances have evolved and transformed the
traditional cable network from one of the coaxial cables and amplifiers to one
that includes significant amounts of fiber optics. The need for efficiency and
reliability in the network has made it necessary for the typical cable network
technician to have skills in RF and optical Technologies. This certificate
ensures that the student is an expert in HFC network Tehcnologies. This
certificate ensures that the student is an expert in HFC network maintenance
practices and procedures and is qualified to serve and maintain two-way analog
and digital services in the coaxial feeder and trunk system, fiber-optic system,
and head-end.
Broadband cable industry professionals completing
this option will find success as managers of line technicians, maintenance
technicians, fiber-optic technicians, and headend technicians, to name
a few. These individuals will manage the personnel, processes, and technologies
used in design, construction, installation, maintenance, and service of
broadband coaxial and fiber networks.
Students completing this certificate will be among
the elite in the broadband industry, well-suited to supervise those who
deploy and service cable modems, constant bit rate (CBR) telephony, and
digital video in broadband networks. Those who earn this certificate can
expect to work as managers of field service technicians, bandwidth access
technicians, headend technicians, NOC technicians, etc. with broadband
companies that are deploying advanced services.
This certificate is designed for people preparing
to enter the rapidly growing field of broadband telephony. Those completing
this certificate can expect to work with broadband cable, RBOCs, LECs,
CLECs, and DSL companies that are deploying advanced services such as
ISDN, DSL, VDSL, and digital video. Also, individuals who have worked
in the telephone industry will find this option helpful to move beyond
POTS into supervision of full-service broadband telephony technicians.
This certificate is helpful for individuals looking
to move into high-speed data call center support and management roles,
as well as those in sales, marketing, and administrative functions in
organizations that offer high-speed data service. Individuals completing
this certificate will possess an in-depth knowledge of the technologies
used to deploy, troubleshoot and support data services through broadband
networks. Graduates will be uniquely qualified to manage services related
to the deployment and initial, intermediate, and advanced technical support
of high-speed data in customer care and network operations centers.
Customer service representatives will use this option
to gain the knowledge and skills they need to perform their jobs effectively,
efficiently, and with high levels of excellence. They will learn the technical
and people skills needed to be crucial interface between broadband companies
and customers.
Those on a customer service management track will
use this option to learn and employ a wide range of supervisory skills.
Those who earn this certificate are prepared to provide a superb managerial
service.
Those completing this certificate will be well-versed
in the technologies used to deploy video, voice, and data services through
broadband networks. They also will develop the skills needed to provide
the initial level of technical support in customer service centers and
network operations centers.
Broadband Technical Management
Jones/NCTI COURSES |
COLLEGE
CREDIT |
3 credit
hours |
|
4 credit
hours |
|
4 credit
hours |
|
4 credit
hours |
|
2 credit
hours |
|
2 credit
hours |
|
4 credit
hours |
|
Choose Three: (for a total of 9 credits) |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
GENERAL
EDUCATION COURSES: |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
Public Speaking (ACC) |
3 credit
hours |
OR |
|
Interpersonal Communication (ACC) |
3 credit
hours |
College Algebra
(ACC) |
4 credit
hours |
English Composition
I (ACC) |
3 credit
hours |
|
Choose
One:
|
|
General Psychology
(ACC) |
3 credit
hours |
3 credit
hours |
|
TOTAL |
63
Credit Hours |
Broadband Business Management
| COURSES | COLLEGE CREDIT |
Certificates
and Electives:
|
|
17-28
credit hours |
|
Electives
(Jones/NCTI) |
Certificate
+ Electives must total at least 27 credit hours |
General
Requirement Courses:
|
|
I. Communications (9 credit hours)
|
|
English
Composition I (ACC) |
3
credit hours |
Technical
Writing I (ACC) |
3
credit hours |
Public Speaking (ACC) |
3 credit
hours |
OR |
|
Interpersonal Communication (ACC) |
3 credit
hours |
II. Humanities (9 - 11 credit hours)
|
|
Must have a total of 9 credit hours using any of these classes |
|
Ethics (ACC) |
3
credit hours |
US
History I (ACC) |
3 credit hours |
Introduction
to Literature I (ACC) |
3 credit hours |
Public Speaking (ACC) |
3 credit
hours |
Foreign
Language (See choices below) ARA, CHI, FRE, JPN, LAT OR SPA 111-112; FRE, JPN, LAT OR SPA 211-212 |
3-5
credit hours |
American Sign Language (ACC) |
5
credit hours |
Interpersonal Communication (ACC) (if not taken to meet the communication requirement) |
3
credit hours |
III. Social Sciences (9 credit hours)
|
|
Principles of Macroeconomics (ACC) |
3
credit hours |
General
Psychology I (ACC) |
3
credit hours |
OR |
|
3
credit hours |
|
Intro
to Sociology (ACC) |
3
credit hours |
IV. Sciences (3 credit hours)
|
|
3
credit hours |
|
V. Math (3 credit hours)
|
|
MAT 121 or higher (ACC) |
3
credit hours |
Jones/NCTI Certificate Courses and Electives |
27-29
credit hours |
TOTAL |
61-63
credit hours |
Electives: Select electives from any of Jones/NCTI's college accredited courses that are
not part of the certificate you choose. Your certificate and electives
must total at least 27 credit hours.
Networking Technician
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
TOTAL |
12
Credit Hours |
Customer Premises Technician
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
3 credit
hours |
|
4 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
Interpersonal Communication (ACC) |
3 credit
hours |
OR |
|
Public Speaking (ACC) |
3 credit
hours |
TOTAL |
19
Credit Hours |
Broadband Business Management
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
TOTAL |
15
Credit Hours |
HFC Networks Technician
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
4 credit
hours |
|
4 credit
hours |
|
4 credit
hours |
|
2 credit
hours |
|
2 credit
hours |
|
Interpersonal Communication (ACC) |
3 credit
hours |
OR |
|
Public Speaking (ACC) |
3 credit
hours |
TOTAL |
19
Credit Hours |
Broadband Technical Management
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
3 credit
hours |
|
4 credit
hours |
|
4 credit
hours |
|
4 credit
hours |
|
2 credit
hours |
|
2 credit
hours |
|
4 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
TOTAL |
29
Credit Hours |
Broadband Digital Management
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
4 credit
hours |
|
4 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
TOTAL |
26
Credit Hours |
Broadband Telephony Technology Management
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
3 credit
hours |
|
3 credit
hours |
|
4 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
Choose
One: (4 credit hours) |
|
4 credit
hours |
|
2 credit
hours AND 2 credit hours |
|
|
TOTAL |
26
Credit Hours |
Broadband High-Speed Data Technical Service Representative
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
|
2
credit hours |
||
3
credit hours |
||
3
credit hours |
||
3
credit hours |
||
3
credit hours |
||
3
credit hours |
||
3
credit hours |
||
1
credit hour |
||
CHOOSE
ONE:
|
||
General Psychology
I (ACC) |
3
credit hours |
|
3
credit hours |
||
TOTAL |
24
Credit Hours |
|
Broadband Customer Service Representative
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
3 credit
hours |
|
1 credit
hour |
|
3 credit
hours |
|
1 credit
hour |
|
3 credit
hours |
|
Choose One: |
|
General
Psychology I (ACC) |
3
credit hours |
3 credit
hours |
|
TOTAL |
14
Credit Hours |
Broadband Customer Service Management
| CERTIFICATE COURSES | COLLEGE
CREDIT |
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
3 credit
hours |
|
English Composition I (ACC) |
3 credit
hours |
Choose One: |
|
General
Psychology I (ACC) |
3
credit hours |
3
credit hours |
|
TOTAL |
24
Credit Hours |
Broadband Technical Service Representative
CERTIFICATE
COURSES |
COLLEGE
CREDIT |
3 credit hours |
|
3 credit hours |
|
3 credit hours |
|
3 credit hours |
|
1 credit hour |
|
3 credit hours |
|
Choose One:
|
|
General Psychology I (ACC) |
3 credit hours |
3 credit hours |
|
TOTAL |
19 Credit Hours |